Airport Transfers Manager

Published at: 2024-02-13

In this pack you will find: a detailed job description, the minimum requirements for this role, the profile of an ideal candidate, information about the selection process, and an introduction to the company for on-course staff.

You can email us at recruitment@oxfordsummercourses.com if you have any questions.

Oxford Summer Courses, a Bridgemark company

Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and Oxford graduates who wanted to open up exceptional educational journeys to more people. In 2021 we ran COVID-compliant in-person courses. Our approach is based on interactive teaching, growth mindsets, small group learning, and tutor autonomy. We channel our passion into making a positive impact on our surroundings whether that be our students, the wider community or the environment.

Apply now

Applications are open for 2024 courses. Find out more and explore other roles on our careers page.

Please note that only successful applicants will be contacted and that no terminology in this document is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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Job Description

Job Title:

Airport Transfers Manager

Location:

London and Heathrow (with Hybrid Flexibility)

Reports to:

Oxford Operations Manager

Reports to you:

Pay rate:

£28,500 pro-rata

Contract type:

Fixed Term (March to September 2024)

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Main duties and responsibilities

A fantastic opportunity for someone who enjoys working with young people to be a key part of the planning, preparation and delivery of our courses.

About the role

• Location: London and Heathrow (with Hybrid Flexibility)
• Start: March 2024
• Reports to: Oxford Operations Manager
• Working pattern: March to June: Full time Monday to Friday During delivery July and August:
• Thursday to Monday. Based at London Heathrow Airport at weekends
• Salary: £28,500 pro-rata

This is a key role enabling summer staff to deliver a smooth student experience as part of our high-performing Service Delivery department. You’ll take overall responsibility for planning and delivering smooth transfers for our students between the airport and their places of study at the beginning and end of their courses. Day to day, you will work closely with the team to make key decisions and carry out tasks. Main duties include:

• Internal and external communications - First point of contact for staff and students who have transport queries or issues that need specific attention.
• Airport team management - Manage a team of Transfer Representatives at London Heathrow Airport for weekend arrivals and departures.
• Transport planning - Work closely with Operations and Customer Success to plan student transport, including attending weekly meetings.
• Booking and cost management - Manage coach bookings within budget, including working with invoices.
• Upholding standards - Maintain a professional and respectful image of the company, ensuring the Transfer Representatives meet these standards.
• Record keeping - Keeping accurate records including any safeguarding/welfare issues that arise.
• Assisting with other delivery duties - Attending staff training, assisting with site setup and any other duties as required within the Head Office team to support course delivery.

Person specification

About you:

• You’re a friendly team member who enjoys meticulous planning
• You’re able to communicate clearly with colleagues in person and remotely
• You take the initiative, making key decisions and ensuring they’re actioned
• You can solve problems calmly and practically for, and in front of customers
• You’re comfortable and confident with difficult conversations, and remain diplomatic in both written and verbal communications
• You’re able to adjust your priorities in response to new information, proactively problem solving and delegating as needed

Essential:

• Experience of transport management or similar logistical work
• Experience working with young people
• Clear evidence of strong organisational and task management skills
• Thorough with great attention to detail
• Excellent IT proficiency

Desirable:

• Knowledge of safeguarding practices
• Experience working in a summer school environment
• Familiarity with Salesforce or other CRMs, GSuite and Slack

What is in it for you:

• Training and professional development
• 25 days annual leave (pro rata)
• Flexible and hybrid working within the operational needs of the role
• Excellent team culture

Selection process

Application Details

How to apply: Apply directly via this link and complete the application form with all the required details. Only completed applications will be considered.

Deadline: 29th February 2024. We will be reviewing applications on a rolling basis before this end date, early application is encouraged. We reserve the right to close the vacancy early should we receive enough applicants.

About us

Oxford Summer Courses is part of Bridgemark Education, founded by two school friends and Oxford graduates. Our aim is to help students travel to new places - both physically and academically - exploring paths untrodden through personalised learning.

Our teaching methods are carefully designed to suit each age group. Students are encouraged to explore their own academic interests guided by an expert tutor. There is no restrictive curriculum for our courses, we advocate learning without limits. We are proud to be a certified BCorp, part of a global community of businesses that meet high standards of social and environmental impact. Oxford Summer Courses is honoured to be a CarbonNeutral® certified company through our partnership with Climate Impact Partners. Our CEO also founded and continues to support Universify, an independent charity committed to educational equality, through annual significant financial donations, providing office space and a staff volunteer programme.